Everybody’s talking about it!

The Customer Service Soap is CentreStage’s hugely successful three hour interactive customer care workshop. It equips delegates with a greater understanding of why good customer care matters, what it looks like and how you can achieve it, both as an individual and as an organisation. Oh, and it takes the form of a soap opera!

The soap opera follows a day in the life of a fictitious organisation, where two actors play all the characters in an array of difficult customer-facing situations. How does it end? Well that’s up to delegates, whose role it is to direct our actors.

By offering their suggestions and through facilitated activities and discussions, not to mention having a lot of fun, delegates are able to identify and recognise the attitudes and behaviours that invariably make all the difference, even when the facilities and processes let you down.

CentreStage makes each event as relevant as possible by tailoring the scenarios and characters according to your specific challenges. All in all, the customer care soap is enlightening, engaging and fun. Even the acting’s good!