Increased confidence and self-assurance can improve the quality of someone’s life, in either a business or a social situation. CentreStage specialises in the development of techniques to help achieve a successful outcome in any situation requiring interpersonal skills.

We can provide input to complement your existing training or deliver a stand-alone programme such as the one below.

Assertiveness Skills Course

In two days participants will acquire the skills and knowledge to:

• Recognise assertive and non-assertive behaviour in themselves and others.

• Identify the personal beliefs and values that influence behaviour

• Clarify their views on their own and others rights.

• Use assertive behaviour effectively.

This course is immediately relevant for people at any level who need to be more assertive in their dealings with others, especially those whose jobs rely on effective communication. It is of particular benefit to those who feel that they rely too heavily on either submissive or aggressive behaviour.

Participants can expect a mixture of theory input, lots of interactive discussion and roleplay exercises to practise new techniques. Confidential questionnaires are provided before and after the event to identify and assess areas of strength and areas for improvement. A manual containing full supporting notes is provided for reference and inspiration after the course.

Here’s an overview of the content of the course:

• Feedback
• Giving and receiving
• The rights behind feedback

• Definitions of behaviour
• The wheel of behaviour
• Verbal behaviour
• Body language

• Responsive behaviour
• Why we need it
• Questioning and active listening
• Positive/negative enquiry

• Relaxation
• The effects of mental stress
• Relaxation techniques

• Assertiveness in meetings
• Listening to others
• Winning yourself a hearing
• Working to a joint solution

• Scripting
• Preparing for a difficult situation
• Writing a script
• Rehearsal

• Making others feel good
• Positive strokes

• Asserting your rights
• Where your rights come from
• Deciding what your rights are
• Standing up for your rights

• Circular processes
• The self defeating cycle of behaviour
• Breaking out of the cycle
• Positive thinking

• Assertive techniques
• Saying “no” without feeling guilty
• Straight-forward assertion
• The assertive ladder